SUPPORT

Service Desk

Headquartered in central London, Elevate2 has an in-house team of highly-skilled, experienced technical and financial experts. We work closely with yourselves and NetSuite and prioritise timely and accurate responses to fit with your reporting timetable, ensuring that your business critical applications remain fully operational.

We understand that there is nothing more important to you than being able to get the right advice and support on a timely basis. We have a dedicated Service Desk client log-in available, email support and a dedicated phone number to ensure we are at hand to help. We offer several tailored support options to ensure cost efficiency for every client:

  • Gold: First line, full end-to-end managed Help Desk.
  • Silver: Second line support with SLA.
  • Bronze: Ad-hoc support when required.

“We believe in looking after people. They are, after all, the key to your company’s success. We ensure that your implementations are supported and sustainable.”

Training

Businesses rely on the strength of individuals. Balancing the unique skillsets of each employee to match where they sit within a company is critical and key to the company’s long term success. Get this balance right and the rewards are strong; get this wrong and it becomes a problem to resolve.

With our training, we don’t just focus on the technical software know how; we have the experience and ability to open training up to how this fits in with your business. We can offer advice on team balance and skills required for each individual so you are left with a sustainable team that can add real value to your business.

 

Tune-up

Once you go live with a project, there may be future enhancements required as you grow to fully understand the broad capabilities of the NetSuite business solutions. At Elevate2 we understand that you want to get the best out of your investment and as such, we have the ability to mature the software with your business.

By partnering with our team of NetSuite experts, you can be secure in the knowledge that you are using it to its full potential. You can use us as a dedicated resource to help you solve any issues you may have and help you achieve your wider business goals. That way, you can free up your internal resources and spend more time improving and developing your business.

listen . transform . together

Find out how your company could benefit from our proven experience and commitment towards creating positive change. We’re great listeners and firmly believe that business and system transformation should be a collaborative process between ourselves and our clients. We can assist you through the full life cycle; from choosing the right software solutions, through to implementation and support.

 

WANT TO KNOW MORE?

Get in touch and we’ll talk you through the rest.